Thank you for shopping with us at our Jacob Trends. We strive to provide excellent products and services to our customers. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy:

• You have 10 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the return process and provide you with a return authorization number if necessary.
• Depending on the nature of the return, you may be responsible for the return shipping costs. However, if your return is due to an error on our part (such as receiving a damaged or incorrect item), we will cover the return shipping costs.
• Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.

Refund Policy:

• If you receive a defective or damaged item, please contact our customer support team as soon as possible. We will work with you to resolve the issue and provide a replacement or refund, depending on the situation.
• In case of a refund, we will process it promptly once the returned item is received and inspected.
• Refunds will be issued to the original payment method used for the purchase. Please allow for some processing time for the refund to appear in your account.

Please note the following exceptions to our return and refund policy:

• Items marked as final sale or non-returnable cannot be returned.
• Personalized or customized items may only be returned if there is a defect or error on our part.

We value your satisfaction and strive to ensure that every customer has a positive experience with our store. If you have any further questions or concerns regarding our return and refund policy, please feel free to contact our customer support team.