At Jacob Trends, we understand that sometimes you may need to cancel your order. We are committed to providing our customers with a hassle-free cancellation process. Kindly read our cancellation policy carefully to understand the terms and conditions.

Cancellation Timeframe: You can cancel your order within 24 hours of placing it. After 24 hours, the order may have already been processed for shipment, and cancellation may not be possible. Therefore, we encourage you to act promptly if you wish to cancel your order.

How to Cancel an Order: To initiate a cancellation, please contact our customer support team via phone or email. Provide your order number and reason for cancellation. Our team will guide you through the process and assist you accordingly.

Refunds: If your order is eligible for cancellation within the specified timeframe, a full refund will be issued to your original payment method. Please note that it may take up to 2-3 business days for the refund to reflect in your account.

Exceptions: a) Customized or personalized products: Orders for customized or personalized items cannot be canceled once they have been put into production.

b) Digital products: Due to the instant nature of digital products, cancellation is not possible once the download link or access code has been sent to the customer.

c) Perishable goods: Orders containing perishable items may not be eligible for cancellation if they have already been prepared for shipment or delivery.

Communication: We strive to maintain open communication with our customers, and in the event of any changes or issues regarding your order, we will notify you promptly via email or phone. It is essential that you provide accurate contact information during checkout to ensure smooth communication.

Changes to the Cancellation Policy: We reserve the right to make changes or updates to our cancellation policy at any time. Any modifications will be effective immediately upon posting on our website. It is recommended that you review the cancellation policy periodically for any changes.

Please note that by placing an order on our website, you signify your agreement to our cancellation policy. If you have any further questions or concerns, please reach out to our customer support team.